Frequently Asked Questions - Cogent Bank

Lost or Stolen Debit Card

To report a lost or stolen debit card please call 407.545.2662 during normal operating hours. After hours, please call 1.800.500.1044 immediately or access www.visa.com

Routing Number

Our Bank Routing and Transit Number is: 063114661

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Frequently Asked Questions

  • How do I report a lost/stolen debit/ATM card?

    Please call 1.800.500.1044 to report a lost or stolen card.

  • How do I reorder checks?

    Use the below websites to reorder checks from Clarke American:

    Consumer Checks

    Business Checks

  • How do I add a stop payment?

    Please contact either of our banking centers during normal operating hours and we will be happy to assist you.  You can also place a stop payment through Online Banking or Cogent Connection.

  • How do I find a banking center?

    Visit any one of our banking centers today!

    Orange City Banking Center
    Phone: 386.774.0977
    Address: 1113 Saxon Blvd
    Orange City, FL 32763

    M-F: 9:00 AM – 5:00 PM 

    Orlando Banking Center
    Phone: 407.545.2662
    Address: 420 S Orange Ave
    Suite 150 Orlando, FL 32801

    M-F: 9:00 AM –  5:00 PM 

    Jacksonville Banking Center
    Phone: 904.274.8880
    Address: 5011 Gate Parkway Building 100
    Suite 150
    Jacksonville, FL 32256

    M-F: 9:00 AM to 4:00 PM

    Tampa Banking Center
    Phone: 813.492.8030
    Address: 1715 N Westshore Blvd.
    Suite 150
    Tampa, FL 33607

    M-F: 9:00 AM to 5:00 PM

    Clearwater Banking Center
    Phone: 727.477.3180
    Address: 28059 US Highway 19 N
    Clearwater, FL 33607

    M-F: 9:00 AM to 5:00 PM

    Fort Myers Office
    Phone: 239.766.8933
    Address: 14421 Metropolis Ave.
    Suite 102
    Fort Myers, FL 33912

    M-F: 9:00 AM to 5:00 PM

  • What is my ABA routing number?

    Cogent Bank’s routing number is 063114661.

  • How do I change my password for online banking?

    After logging into Online Banking, you will see an option for Password. Click on that option to change your password.

  • How do I transfer funds online?

    After logging into the Online Banking, you will find an option to transfer funds between your accounts. It’s super easy!

  • What account services can I access online?

    • Balance Information
    • History Information- includes images of checks front/back
    • Pay Bills
    • Wire Transfers
    • Transfer funds
    • Mobile Deposit
    • Reorder Checks
    • Download activity to Quicken or QuickBooks
    • Secure Email correspondence to bank personnel
    • Change your password
    • And much more!

  • How can I protect myself against Identity Fraud?

    Please remember to use caution when disclosing personal and financial information. There are a number of ways you can help protect yourself from identity theft:

    • Sign the back of your credit and debit cards.
    • Keep your credit card receipts.
    • Report lost or stolen credit cards immediately.
    • Cancel and destroy all unused cards.
    • Leave out personal information on your checks.
    • Promptly collect incoming mail.
    • Shred your junk mail.
    • Don’t drop your outgoing mail in your mailbox.
    • Review your credit reports.

    Equifax: 1.800.525.6285 or www.equifax.com

    Experian: 1.888.397.3742 or www.experian.com

    TransUnion: 1.800.680.7289 or www.transunion.com

    • Don’t give out your personal information to unsolicited requests.
    • Keep your personal information in a safe place.

  • What is phishing?

    Many financial institutions and companies that conduct business on the Internet have become the target of a form of online fraud called “phishing”.  Phishing usually take the form of unsolicited emails or pop-up Web pages. To make the phisher look official, scammers often include image and logos from legitimate companies.

  • How do I sign up for Internet Banking?

    Click the Login button on the home page. This will take you to a screen that allows you to enroll. Or copy/paste the below link into the internet browser for access. It’s fast and easy!

    Sign Up