IT Helpdesk Technician - Cogent Bank

Lost or Stolen Debit Card

To report a lost or stolen debit card please call 407.545.2662 during normal operating hours. After hours, please call 1.800.500.1044 immediately or access www.visa.com

Routing Number

Our Bank Routing and Transit Number is: 063114661

You will be linking to another website not owned or operated by Cogent Bank. Cogent Bank is not responsible for the availability or content of this website and does not represent either the linked website or you, should you enter into a transaction. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Cogent Bank of any information in any hyperlinked site. We encourage you to review their privacy and security policies which may differ from Cogent Bank.

If you "Proceed", the link will open in a new window.

Proceed

You are leaving Cogent Bank and going to Cogent Private Wealth, a boutique advisory firm offering comprehensive financial planning and investment management services. Some of their products are NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY; NOT GUARANTEED BY THE BANK; and MAY LOSE VALUE.

If you "Proceed", the link will open in a new window.

Proceed

Please note that by clicking on this email address, you are leaving the Cogent Bank website and accessing an external email platform. Cogent Bank has no control over the content of any communications contained within this platform and cannot be held responsible for any information exchanged. We caution users to be careful when sharing any personal or sensitive information via email, as it may be intercepted or misused by third parties. By using this email platform, you accept full responsibility for any risks that may arise from its use.

If you "Proceed", the link will open in a new window.

Proceed

Menu

IT Helpdesk Technician

Job Summary

The IT Helpdesk Technician provides timely in-house technical support for users of the bank’s computer hardware and software to ensure productivity.  IT helpdesk personnel need excellent problem-solving, communication, and interpersonal skills, along with patience, a client-friendly attitude, and the ability to work in a team environment.

Responsibilities and Duties

  • Take initial telephone or email inquiries
  • Troubleshoot relatively simple hardware, software, or networking issues
  • Recognize and escalate more difficult problems to an appropriate team member
  • Install, modify, and repair computer hardware and software
  • Clearly articulate technical solutions
  • Create clear concise technical manuals
  • Follow strict adherence to security policies
  • Provide remote assistance to users not located in the central office
  • Other duties and functions as necessary

Qualifications and Skills

  • 1-2 years in an IT-related role
  • Associates degree or completion of IT coursework at a technical school
  • Previous experience in the financial industry is highly encouraged, but not required.  
  • Strong understanding of technology, including various hardware, software, and networking systems.
  • Advanced Microsoft Office skills
  • Exhibit a strong work ethic with honesty in all aspects of the position
  • A self-starter with the ability to multi-task
  • Ability to work independently as well as with a team
  • Passionately seek ways to succeed; go beyond the call of duty
  • Stable and poised under pressure
  • Communicates well one-on-one, in small or large groups
  • Exhibits energy with a strong desire to achieve
Click Here to Apply

Cogent Bank is an Equal Opportunity Employer.