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IT Helpdesk Technician

Job Summary

The IT Helpdesk Technician provides timely in-house technical support for users of the bank’s computer hardware and software to ensure productivity.  IT helpdesk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. 

Responsibilities and Duties

  • Take initial telephone or email inquiries
  • Troubleshoot relatively simple hardware, software, or networking issues
  • Recognize and escalate more difficult problems to an appropriate team member
  • Install, modify, and repair computer hardware and software
  • Clearly articulate technical solutions
  • Create clear concise technical manuals
  • Follow strict adherence to security policies
  • Provide remote assistance to users not located in the central office
  • Ensure BSA compliance by reading and being familiar with the BSA/AML program/policy; following all BSA/AML/OFAC policies and procedures, and completing all BSA/AML/OFAC related online courses.
  • Other duties and functions as necessary

Qualifications and Skills

  • 1-2 years in an IT-related role
  • Associates degree or completion of IT coursework at a technical school
  • Previous experience in the financial industry is highly encouraged, but not required.  
  • Strong understanding of technology, including various hardware, software, and networking systems.
  • Advanced Microsoft Office skills
  • Exhibit a strong work ethic with honesty in all aspects of the position
  • A self-starter with the ability to multi-task
  • Ability to work independently as well as with a team
  • Passionately seek ways to succeed; go beyond the call of duty
  • Stable and poised under pressure
  • Communicates well one-on-one, in small or large groups
  • Exhibits energy with a strong desire to achieve
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Cogent Bank is an Equal Opportunity Employer.