Client Service Specialist - Tampa Bay - Cogent Bank

Lost or Stolen Debit Card

To report a lost or stolen debit card please call 407.545.2662 during normal operating hours. After hours, please call 1.800.500.1044 immediately or access www.visa.com

Routing Number

Our Bank Routing and Transit Number is: 063114661

You will be linking to another website not owned or operated by Cogent Bank. Cogent Bank is not responsible for the availability or content of this website and does not represent either the linked website or you, should you enter into a transaction. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Cogent Bank of any information in any hyperlinked site. We encourage you to review their privacy and security policies which may differ from Cogent Bank.

If you "Proceed", the link will open in a new window.

Proceed

 

Menu

Client Service Specialist – Tampa Bay

Job Summary

Cogent Bank is looking for a Client Service Specialist for our Tampa Banking Center.  Come join our team!  As a Client Service Specialist, you will work with the entire team to coordinate all client service activities with a focus on delivering the ultimate client experience. This position performs both teller and client service functions and is critical to building client advocacy and ensuring continued profitability of the banking center through organic growth and referral opportunities by setting and maintaining high service standards, creating positive client experiences, and fostering a culture of teamwork and collaboration. This individual will be expected to assist the banking center with its growth deposit strategy.

Responsibilities and Duties

  • Assist clients with routine account-related requests such as: funds transfer, automatic transfers, stop payments, deposits, service charges, ATM and debit card usages, checking & savings transactions, and funds availability.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.
  • Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.
  • Perform teller functions
    • Auditing and reconciling cash drawers, including atm and vault
    • Counting and packaging currency
  • Verify information on ATM/Debit card applications to the information in the client database. Send exceptions to BSA Officer.
  • Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access.
  • Maintain the bank’s files for currency transaction reports, client safekeeping receipts
  • Assist customers with internet and online banking issues
  • Complete all BSA requirements, including:
    • Read BSA/AML Program (policy)
    • File Currency Transaction Reports
    • Report suspicious activity to BSA Officer
    • Complete all BSA/AML/OFAC-related online courses
    • Follow BSA/AML/OFAC policies and procedures
  • Assist Bank Officers when needed.
  • Perform other duties as assigned.

Qualifications and Skills

  • Minimum Education: High School diploma or equivalent.
  • Minimum Experience: 1+ years of banking experience.
  • Preferred Experience: 3+ years of banking experience.

Competencies

  • Ability to actively engage in conversations with clients and customers
  • Ability to present oneself as well as the company in a professional manner
  • Knowledge of all deposit, small business, and consumer loan products
  • Excellent verbal and written communication skills
  • Thorough knowledge of industry and regulatory compliance practices
  • Proficient in the use of a personal computer, business software, and banking software
  • Ability to complete tasks with accuracy
  • Ability to multitask, prioritize, and manage time effectively
Click Here to Apply

Cogent Bank is an Equal Opportunity Employer.